Enabling
Delivering for over 120 retail and commerce customers across 24 countries, our managed services suite encompasses a broad range of technologies and applications. Our market-leading approach to service design, transition and governance ensures that you can trust us for a seamless support service.
We have a proactive approach to service quality with a strong toolset of automated applications, enabling us to provide stronger and quicker support. Our service governance will make you feel confident that we will ensure your success as our customer.
With a proven track record of trusted quality delivery alongside relevant skillsets and experience, our team of 150+ domain experts have all the tools needed to provide an outstanding service.
For businesses requiring successful programme and project governance, PMC provides a governance model for customers to critically evaluate project performance and ensure successful project delivery. Our Project Governance and Assurance models utilise best practice and draw on the extensive skills and experience of our project delivery teams.
PMC provides IT and engineering resources for hardware and software installation, configuration changes, or deinstallation of equipment for new store locations, relocations, or existing stores of any retail format. Our services ensure day-to-day systems uptime and mitigate future risk.
The PMC Service Desk ensures a single point of contact to log IT issues and make service requests, for customer-facing staff and back-office teams, relying on an IT infrastructure to run their business.
PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk, in order to restore service and functionality of store and business systems.
PMC provides Database Administration (DBA) Services, ranging from a full administration and management service to smaller more targeted Support and Monitoring solutions, to deliver high database performance and availability.
PMC uses Kaseya VSA enhanced and developed in-house specifically to provide a Unified Endpoint Management solution specifically for retailers. We also partner with security specialists Sophos and can provide integrated security solutions alongside our UEM offering.
PMC engineers specialise in hardware maintenance services, catering to the specific needs of various store locations and points of sale.
Gain unparalleled insight into your retail IT landscape with our Estate Observability service. We consolidate data sources into a single, easily accessible platform, ensuring you have a clear, holistic view of your operations at all times.
Improved stability and reduced downtime for a global fashion retailer across 500 stores.
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Extension of legacy applications for a nationwide charity, creating increased time and space....
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Increased POS efficiency at a high street retailer through outsourced database management....
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Improved stability and reduced downtime for a global fashion retailer across 500 stores.
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Extension of legacy applications for a nationwide charity, creating increased time and space....
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Our bespoke service design is based on outcomes and is tailored to each customer. We know it’s difficult to create, so our capabilities and infrastructure allow us to meet the exact requirements using best-of-breed toolsets.
Packed full of industry experts, our team are ready to deliver an outstanding level of service quality. With honesty and integrity as our core values, we have open, honest and direct dialogue to deliver successful outcomes.
Within PMC, our services model ensures that customers have access to scalable support. We help minimise the impact on business operations, and our success is proven with an average customer lifespan of 5+ years.
Service summaries
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30/32 Blacklands Way,
Abingdon Business Park,
Abingdon, Oxon,
OX14 1DY, UK
Email: info@pmccommerce.com
Telephone: +44 (0)1235 521900
6th & 5th Floor, Corner Heights,
B/s, DPS School,
Old Padra Vadsar Ring Road,
Vadodara, 390012,
Gujarat, INDIA.
Telephone: +91 9081960601
Copyright © 2024 PMC. All rights reserved.
Copyright © 2024 PMC. All rights reserved.
